Tourism Service Provider Courses
General information. Tourism Service Provider Courses
Total amount of training: 92 acad. hours, including classroom and practical work 92 acad. hours
Study group (ISCED): Services
Language: Russian, English
Course group: up to 10 people
The course program of Tourism Service Provider Courses is based on the professional standard “Travel Agency Manager” of the European classifier of professions ESCO (European Skills, Competences, Qualifications and Occupations)
Teaching methodology
The training consists of lectures that are held online in ZOOM. For the demonstration of the practical work are used video materials.
Educational materials. Tourism Service Provider Courses
Each student receives learning materials in PDF Format. The student receives the learning materials after paying for the tuition and crediting the payment to the current account of the education centre. After receiving the payment, the education centre provides the student with access to the personal account. The student’s learning materials are located in the personal account. Video materials are sent in the appropriate video format. The cost of training materials is included in the course price.
Description of the learning environment
Training is conducted online via ZOOM.
Conditions of graduation
The course is considered as completed, after the student has passed all the subjects prescribed in the curriculum, in the amount provided by the curriculum. The exam is conducted in the form of an examination test according to the course program. The exam is counted as passed if the student has completed at least 60% of all tasks of the test. At the end of the course, the student receives a certificate of completion or certificate of attendance of the course.
Conditions of graduation
A certificate of completion of the course is issued if the student has attended at least 70% of the classes, completed at least 70% of the homework and independent work and/or passed the course exam. If a student attended less than 70% of classes, completed less than 70% of homework and/or did not pass the course exam, then upon completion of the course he will be issued a certificate of attendance of the course.
The certificate of completion of the course contains the student’s personal data and school data, learning outcomes (knowledge and practical skills that the student has acquired as a result of the training), the scope of the curriculum, the period of study, a list of teachers.
The certificate of attendance of the course contains the student’s personal data, school data, the number of academic hours of study attended by the student, the period of study, a list of teachers.
Both certificates are issued in English.
As a result of completing the training, the student will be able to organize the work of a travel company or the work of a certain direction in the tourism business. Manage, plan, develop the work of a tourism organization, coordinate the work of colleagues.
Those wishing to take tourism service provider courses must have at least a secondary education and be 18 years of age or older.
By the end of the course the student:
- organizes, manages, and plans the work of an organization whose functions include the development and organization of tourism;
- coordinates marketing and sales;
- plans the training of employees of the organization;
- advises employees and monitors the quality of customer service.
Course program. Tourism Service Provider Courses online
1. Tourist service (16 acad. hours)
1.1. The concept of tourism services. Tourism service development
1.2. Creation of a package of tourist services
2. Organization of marketing and sales of tourist services (20 acad. hours)
2.1. Tourism marketing planning
2.2. Marketing and sale of tourist services
2.3. Analysis of sales results
3. Planning, development and management of a tourist destination or business (28 acad. hours)
3.1. Development and activity planning
3.2. Realization of development goals
3.3. Management of development activities
3.4. Regional and sectoral cooperation
3.5. Quality of service. Service Quality Management
4. Rural tourism (20 acad. hours)
4.1. Planning for the development and operation of a rural tourism enterprise
4.2. Implementation of the development goals of the rural tourism enterprise
4.3. Rural tourism enterprise management
4.4. Regional and sectoral cooperation
4.5. Quality of service. Service Quality Management
5. Organization of entrepreneurial activity (8 acad. hours)
5.1. Creation of a business plan.
5.2. Choosing a form of business and organizing your activities.
5.3. Pricing and budgeting.
5.4. Marketing and preparation of commercial offers
5.5. Maintaining a client base.
Stanislav Piltšenko
Stanislav Piltšenko
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