Travel Consultant Courses. Total amount of training: 152 acad. hours, of which classroom and practical work 132 acad. hours and independent work 20 acad. hours.

https://inedutop.com/courses/travel-consultant-courses/

Learning outcomes

In the learning process, the student acquires the following knowledge and practical skills:

• serves the client in accordance with ethical, aesthetic and other generally accepted standards;
• advises the client on tours and tourist services, provides information on special conditions in the country of destination, as well as the rights and obligations of the client;
• determines the client’s travel needs;
• sells travel services to customers;
• arranges sales and prepares travel documents;
• at the request of the client, plans the relevant changes and organizes their implementation.

Course program. Travel Consultant Courses online

1. Tourist Information Management (20 acad. hours)

1.1. Sources of Information. Collection, systematization, and analysis of tourist information
1.2. Processing and updating of tourist information and using it in working with customers
1.3. Creation of a catalog of services offered in a travel company, conditions of their sale and components.
1.4. List and characteristics of popular travel products/services
The topic of practical and independent work: collection and analysis of information about the tourist service

2. Laws regulating the sphere of tourist services (20 acad. hours)

2.1. Tourism Act
2.2. Law on Tourist Services
2.3. Consumer Protection Act
2.4. Features of taxation in tourism
2.5. Mandatory reporting. Report form. Responsibility

3. Customer support service (28 acad. hours)

3.1. Professional methods of customer service
3.2. Determining the client’s travel needs.
3.3. Advising the client. Information about tours and services
3.4. Collection and analysis of feedback
3.5. Settlement of complaints.
The topic of practical and independent work: a description of the service. Creation of a survey questionnaire. Solving a Customer Problem

4. Preparation of a package of tourist services (16 acad. hours)

4.1. Collection of information about the desired tour or tour service from the client. Search for suitable providers of transport, accommodation, and other related services.
4.2. Collection of proposals from suppliers, creation of a database. Selection of services for the package of services in accordance with the wishes of the client. Negotiations with the service provider. Mediation
4.3. Preparation of a proposal for a tourist trip. Customer segments. Travel packages for different customer segments.
Topic of practical and independent work: creation of a tour package at the request of the client

5. Organization of sales (24 acad. hours)

5.1. Booking and sale of various goods/services (accommodation, transport, excursion program and other services)
5.2. Transmission to the customer of important information, accompanying the tourist service.
5.3. Preparation of a price offer
5.4. Maintenance of sales records. Archive of documentation, related to the sale
5.5. Collection, transmission and updating of information about tours
Topic of practical and independent work: preparation of a price offer

6. Organization of office work (24 acad. hours)

6.1. Organization and maintenance of the workplace of the tour consultant
6.2. Execution of voyage documents. Making changes to the tour package. Reasons and conditions for cancellation of the tour (due to the fault of the tour operator, in agreement with the client, etc.). Circumstances of force majeure and liability of the tour operator
6.3. Billing. The procedure for issuing invoices, accepting various methods and types of payment for the tour. Control of payment receipt. Responsibility for the correctness of operations with cash and payment cards.
6.4. Creation and maintenance of the client base. Customer Profile.
6.5. Development of the sales process. Collecting feedback on products and services and systematizing information on goods. Analysis of the information received and its use in order to improve the sales process and work results.
The topic of practical and independent work: registration of the contract and invoice for the service