Secretary Courses
Secretary Courses
General information. Secretary Courses
Total amount of training: 48 acad. hours, of which 48 acad. hours of classroom and practical work
Study group (ISCED): Secretarial and office work
Language: Russian, English
Course group: up to 10 people
The course program of Secretary Courses is based on the professional standard “Secretary” of the European classifier of professions ESCO (European Skills, Competences, Qualifications and Occupations)
Teaching methodology
The training consists of lectures that are held online in ZOOM. For the demonstration of the practical work are used video materials.
Educational materials. Secretary Courses
Each student receives learning materials in PDF Format. The student receives the learning materials after paying for the tuition and crediting the payment to the current account of the education centre. After receiving the payment, the education centre provides the student with access to the personal account. The student’s learning materials are located in the personal account. Video materials are sent in the appropriate video format. The cost of training materials is included in the course price.
Description of the learning environment
Training is conducted online via ZOOM.
Conditions of graduation
The course is considered as completed, after the student has passed all the subjects prescribed in the curriculum, in the amount provided by the curriculum. The exam is conducted in the form of an examination test according to the course program. The exam is counted as passed if the student has completed at least 60% of all tasks of the test. At the end of the course, the student receives a certificate of completion or certificate of attendance of the course.
Documents the student receives
A certificate of completion of the course is issued if the student has attended at least 70% of the classes, completed at least 70% of the homework and independent work and/or passed the course exam. If a student attended less than 70% of classes, completed less than 70% of homework and/or did not pass the course exam, then upon completion of the course he will be issued a certificate of attendance of the course.
The certificate of completion of the course contains the student’s personal data and school data, learning outcomes (knowledge and practical skills that the student has acquired as a result of the training), the scope of the curriculum, the period of study, a list of teachers.
The certificate of attendance of the course contains the student’s personal data, school data, the number of academic hours of study attended by the student, the period of study, a list of teachers.
Both certificates are issued in English.
As a result of the course, the student knows what legislative acts regulate office work, knows the requirements for the preparation of various documentation, knows the requirements for archiving documents, knows about the role and job duties of the secretary at the enterprise.
The course is designed for those who want to master the design and accounting of business documentation and start the study of office work from scratch.
At the end of the course, the student:
- understands the principles of office management;
- is able to organize record keeping and archiving of documents;
- applies accounting and control methods;
- draws up business documentation in accordance with the requirements of the law;
- knows the rules of business etiquette and business ethics.
Course program. Secretary Courses online
1. Organization of the company’s document flow
1.2. Standards for the preparation and execution of documentation in the EU countries.
1.3. Development of rules for the conduct of records management of the organization: a list of documents, instructions for record keeping
1.4. Digital record keeping
Practical work: compilation of a list of documents
2. Preparation of the document
2.1. Types and structure of documents
2.2. Requirements for the content and execution of documentation. Normative technique.
2.3. Methods of creating a favorable impression
2.4. Information messages and letters of persuasion, reminder letters, memorandum, official certificate, responses to complaints
Practical work: drafting business letters
3. Creating an archive of documents
3.1. The procedure for organizing the archive. European Standards and Principles
3.2. Archiving of paper and electronic documents
3.3. Development of rules for the content of documents in the archive, ensuring the security of storage
3.4. Procedure for transferring documents to the archive
3.5. Changing and supplementing the list of documents, maintaining archival records
3.6. Destruction of documentation and permissible methods and procedure for the destruction of documents considering EU requirements for environmental protection
Practical work: using various methods and tools of archiving
Part II
Organizational communications in the company (8 acad. hrs.)
1. Duties of the company secretary as an administrative assistant (ISCO professional standards, ISCED)
2. Professional and personal qualities of the secretary (professional standards of ISCO, ISCED)
3. Ethics and etiquette of business relations
4. Image of the secretary (business style)
5. Leader and leadership style
6. Issues of business ethics and social responsibility
7. Communication in the system “manager – subordinate”
8. Communication in the system “colleague – colleague” (service horizontal)
9. Psychological aspects of behavior and solving collective problems, overcoming conflict situations in everyday work. Organizational culture
10. Secretary as part of organizational culture
11. The role of the secretary in maintaining a favorable climate in the team
Part III
Basics of customer service (8 acad. hrs.)
1. Communication with the client. Effective business communication
2. Psychological types of people
3. Organization of reception of visitors
4. Telephone conversation
5. Behavior in a conflict situation
Part IV
The concept of protection of personal data (4 acad. hrs.)
1. General Data Protection Regulation (GDPR)
2. Basic concepts and principles
3. Personal Data Protection Officer of the organization
4. Lawfulness of personal data processing and consent of the employee or client
5. Processing of different types of data
6. Rights of the employee or client to provide personal data
7. Right to compensation for damages
8. Liability of the Data Protection Officer or Data Processor
Part V
General information on personnel accounting and primary documentation on personnel and accounting (8 acad. hrs.)
1. Employment contract and additions to the employment contract
2. Registration of documents
3. Employee’s personal card
4. Formation and maintenance of personal files. Timesheet
5. Approximate composition of HR documents
6. Orders, notices, notifications, directions, certificates
7. Applications from employees
8. Material liability and requirements for the contract of property liability
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