Course program. System Administrators Course online

1. IT system development

1.1. Identification of the main users of the IT system. Definition of goals and objectives for the solution of which the IT system will be used
1.2. Analysis of resource requirements and assessment of working environment conditions
1.3. Creation of a suitable technical solution
1.4. Coordination and development of the solution. Development of operating conditions

2. Implementation and management of IT-system

2.1. Determining the compatibility of the technical conditions of software and hardware, assessing the suitability of components (including kits, storage devices, components of computer networks, mobile devices) to solve the initial task
2.2. Installation of the system in accordance with the specified instructions and requirements
2.3. Coordination of the terms of placement and working environment of the software (including the operating system and its capabilities, application servers and their capabilities)
2.4. Installation of software and software components
2.5. Routine operation of systems in accordance with specified instructions and requirements
2.6. Changes in the system and assessment of the real impact of changes on the system, including performance
2.7. Identification of faults and causes of failure in the entire solution
2.8. Maintaining the system’s operability and compliance with the established requirements (KPI)
2.9. Ensuring the continuous operation of the system, incl. creating a data reserve, monitoring the operation of components and services of the system

3. Testing the IT-system

3.1. Creating a Test Plan
3.2. Preparation and conduct of the test using automation (including scripts, monitoring elements, planned actions). Documenting results
3.3. Analysis of test results and making suggestions for improvement based on the test results

4. Technical support for users

4.1 Registration of user requests and their tracking. Problem management. Simple problems and self-solution of simple problems
4.2. Consulting users (including instructions for implementing a well-known solution)
4.3. Determining the causes of errors and failures. Determine the impact of an error or technical failure (including affected services and systems, number of users, bug criticality, availability of an alternate use case)

5. Implementation of changes and additions

5.1. The procedure for implementing changes to the IT system of the organization
5.2. Development of changes based on the request
5.3. Drawing up a plan for the implementation of changes, in accordance with the description in the request. Restore the original situation if the change fails
5.4. Advising management and staff on the changes made

6. Customer Service

6.1. Description of the terms of service in the service agreement
6.2. Current monitoring of the operability and reliability of the information system
6.3. Registration of failures in the operation of the information system and informing the client
6.4. Determining the causes of failures, assessing the risks of possible errors and making proposals to improve the reliability and operability of the IT system
6.5. Assessment of the technical condition of the system components and preventive maintenance of the system
6.6. Principles of Service Quality Assurance

7. Management of failures and errors in the operation of IT systems

7.1. Identification of an error or the risk of an error based on recurring incidents
7.2. Registration of errors and failures in accordance with the problem management process
7.3. Identifying the root causes of failures and errors, analyzing the incident and using appropriate diagnostic tools
7.4. Workaround
7.5. Informing about the nature of the problem, the interim solution, the time of the final solution and the provision of other necessary information

8. Staff counseling

8.1. Instructions for users and colleagues on how to work with software and hardware
8.2. Assess your competencies and skills through self-assessment and identify training needs

9. Work with suppliers and customers

9.1. Selection of services and products in accordance with the terms of agreements concluded with customers, technical conditions and legislation
9.2. Preparation of technical specifications for outsourcing products and services based on the task being solved or the needs of the organization
9.3. Ethics of communication with suppliers and buyers

10. Information Security Management

10.1. Development of the organization’s information security policy, based on the general principles of cyber hygiene established in the organization
10.2. Information security standards ISO 27000
10.3. Assessing the compliance of information assets with the established classification and informing management about possible deviations
10.4. Implementation of technical solutions (including encryption, hashing) to ensure the confidentiality and integrity of information assets