Secretary Courses. Total amount of training: 48 acad. hours, of which 48 acad. hours of classroom and practical work

https://inedutop.com/courses/secretary-courses/

Learning outcomes. Secretary Courses

At the end of the course, the student:

• understands the principles of office management;
• is able to organize record keeping and archiving of documents;
• applies accounting and control methods;
• draws up business documentation in accordance with the requirements of the law;
• knows the rules of business etiquette and business ethics.

Course program. Secretary Courses online

1. Organization of the company’s document flow
1.2. Standards for the preparation and execution of documentation in the EU countries.
1.3. Development of rules for the conduct of records management of the organization: a list of documents, instructions for record keeping
1.4. Digital record keeping
Practical work: compilation of a list of documents

2. Preparation of the document
2.1. Types and structure of documents
2.2. Requirements for the content and execution of documentation. Normative technique.
2.3. Methods of creating a favorable impression
2.4. Information messages and letters of persuasion, reminder letters, memorandum, official certificate, responses to complaints
Practical work: drafting business letters

3. Creating an archive of documents
3.1. The procedure for organizing the archive. European Standards and Principles
3.2. Archiving of paper and electronic documents
3.3. Development of rules for the content of documents in the archive, ensuring the security of storage
3.4. Procedure for transferring documents to the archive
3.5. Changing and supplementing the list of documents, maintaining archival records
3.6. Destruction of documentation and permissible methods and procedure for the destruction of documents considering EU requirements for environmental protection
Practical work: using various methods and tools of archiving

Part II. Organizational communications in the company (8 acad. hrs.)

1. Duties of the company secretary as an administrative assistant (ISCO professional standards, ISCED)
2. Professional and personal qualities of the secretary (professional standards of ISCO, ISCED)
3. Ethics and etiquette of business relations
4. Image of the secretary (business style)
5. Leader and leadership style
6. Issues of business ethics and social responsibility
7. Communication in the system “manager – subordinate”
8. Communication in the system “colleague – colleague” (service horizontal)
9. Psychological aspects of behavior and solving collective problems, overcoming conflict situations in everyday work. Organizational culture
10. Secretary as part of organizational culture
11. The role of the secretary in maintaining a favorable climate in the team

Part III. Basics of customer service (8 acad. hrs.)

1. Communication with the client. Effective business communication
2. Psychological types of people
3. Organization of reception of visitors
4. Telephone conversation
5. Behavior in a conflict situation

Part IV. The concept of protection of personal data (4 acad. hrs.)

1. General Data Protection Regulation (GDPR)
2. Basic concepts and principles
3. Personal Data Protection Officer of the organization
4. Lawfulness of personal data processing and consent of the employee or client
5. Processing of different types of data
6. Rights of the employee or client to provide personal data
7. Right to compensation for damages
8. Liability of the Data Protection Officer or Data Processor

Part V. General information on personnel accounting and primary documentation on personnel and accounting (8 acad. hrs.)

1. Employment contract and additions to the employment contract
2. Registration of documents
3. Employee’s personal card
4. Formation and maintenance of personal files. Timesheet
5. Approximate composition of HR documents
6. Orders, notices, notifications, directions, certificates
7. Applications from employees
8. Material liability and requirements for the contract of property liability